Managed IT Services

Are you a Strategic Business Owner Who Believes Technology is Critical To The Success Of Your Company?

No matter what your core business is, there’s no denying that technology plays an important role in day-to-day operations. As we grow more dependent on IT, it’s becoming increasingly-important that your network and systems are online and operating efficiently at all times.

We deliver proactive flat-rate Managed IT Services designed to reduce your costs, eliminate business pain, improve your bottom line and mitigate business risks. We partner with you as your Virtual IT Department allowing you to focus on running your business, not your technology.

• Live answer service desk
• Large team with different subject matter expertise
• Implementation of standardization and best practices
• Best in class multi-layer security offering
• Extensive reporting on all systems
• 4.8 out of a 5.0 average customer’s satisfaction score over 5 years
• Regular strategic reviews
• Comprehensive network / security audit

• Monitoring and proactive remediation issues including connectivity, critical processes and services, resource utilization, and persistent errors
• Proactive notifications on critical issues
• Proactive maintenance such as patching and security updates, as well as resolution of issues that affect efficiency of the support tools and device housekeeping tasks
• Diagnosis of hardware failure
• Coordination of warranty work
• Endpoint security scanning, monitoring, management, and remediation
• DNS filtering

• Monitoring and proactive remediation of available disk space, memory utilization, connectivity, CPU utilization, warranty, AV status, blue screens, patch status
• Individual secure remote access
• Proactive maintenance
• Asset Management / hardware warranty notification
• Coordination of warranty work for devices covered under current warranty
• Endpoint security scanning, monitoring, management, and remediation

• Unlimited calls and emails to the Service Desk
• User updates and removals
• Software issue support (including line of business and productivity applications)
• Vendor management
• ISP management

• Automatic replacement of appliance at the end of useable life
• Real-time updates for AV, content filter, intrusion prevention system
• Monitoring and management
• Web content filtering
• Appliance configuration and policies are backed up off site
• Wireless access and management
• Security awareness training
• Dark web monitoring
• SIEM & SOC Services (24x7x365)

• 24×7 monitoring of backup jobs and appliances
• Issue remediation during business hours
• Individual file restoration in the event they are lost, deleted, or corrupted
• Daily backup verification
• Quarterly file test restores
• Semi-annual full virtualizations (once locally and once in the cloud)
• Bare metal restore, image export, and/or local or cloud virtualization in the event of a failure or disaster
• Reporting on backup verification and testing

• Backup jobs are monitored 24 x 7
• Remediated during business hours for backup failures and backup job warnings
• Recovery of individual files in the event they are lost, deleted, or corrupted  

• Fully monitored and administered hosted, secure instance of Microsoft Exchange
• Mailbox with unlimited storage, calendar, contacts, notes, and tasks for every user
• Additions, removals, and changes to mailboxes, aliases, distribution lists, and company contacts  
• Spam filter configuration – white list, black list, and custom policies
• Remote wipe capability on mobile device, with written request (caution – completely wipes the entire device)

• Quarterly business reviews
• License key inventory report
  
• Hardware upgrade planning report
  
• UTM/Firewall report
• Capacity planning report
  
• Web traffic report